Why can’t I withdraw funds?

During the withdrawal process, you may encounter withdrawal restrictions or unusual situations. Here are common reasons and corresponding solutions:

24-hour withdrawal limit

Fund password changes

The latest app version no longer requires a fund password. If your page shows a 24-hour withdrawal restriction due to a fund password change, update the app to the latest version or use the web version to continue.Note: if you've created a wallet, make sure you back up your seed phrase and private key before updating. Otherwise, your assets can't be recovered.

Login password changes

To ensure account security, withdrawals aren't allowed within 24 hours after changing your login password. The restriction will be automatically lifted after the time period expires. Please wait patiently and try again after 24 hours.

Changes to phone number, email, or authenticator

To ensure account security, withdrawals are restricted for 24 hours after changing any authentication method. This restriction is automatically removed after 24 hours.

New withdrawal lock

If the New address withdrawal lock is enabled, withdrawals to newly added allowlisted addresses aren't allowed for 24 hours.You can disable this feature in Address Book > Address settings (mobile and email verification required), or wait 24 hours before withdrawing.

Risk control restrictions

Trigger T+N restriction

If a T+N restriction is triggered, please wait until it's lifted before withdrawing. For more details, refer to: What should I do if the T+N security protection is triggered and I can't trade?

Double-spending risk control

Double-spending risk control restricts withdrawals or sales only for the amount equivalent to the deposit. Other account functions aren't affected.This measure protects your funds. You can check the estimated recovery time on the withdrawal page. The restriction is removed automatically once the period ends.

Other account freezing or restriction scenarios

Check your inbox and spam folder for emails from our platform. Follow the instructions in the email to resolve the issue as soon as possible.

Deposit confirmations not completed / Status not updated

Historical deposit status stuck at “Deposit successful”

If a previous deposit status hasn't updated, withdrawals of the same asset amount may be unavailable. Other account functions aren't affected.This can occur due to technical maintenance or system updates. Contact OKX Assistant for assistance.

Latest deposit hasn't met withdrawal confirmation requirements

The deposit page shows:

• Confirmations required for arrival

• Confirmations required for withdrawal unlock

If the confirmation count is below the withdrawal unlock requirement, the asset can't be withdrawn or sold via P2P yet.Block confirmations depend on the blockchain network and miners. The platform can't speed this up or estimate the exact time.

Unable to receive verification codes / Authentication failed

Frequent authentication

Avoid repeatedly requesting verification codes in a short period. Frequent attempts may block code delivery.We recommend waiting 30 minutes to 1 hour before trying again.

Unable to receive SMS verification codes

Try the following:

• Check whether your phone can receive SMS normally

• Check if any apps are blocking messages

• If the page shows “SMS failed to send,” try again after 2 hours

• Update the app to the latest version and try again

Note: if you use OKX Wallet, back up your private key and seed phrase before updating or uninstalling the app.

Unable to receive email verification codes

Try the following:

• Check your spam or trash folder

• Add the following email addresses to your allowlist and try again:

  • noreply@mailer1.okx.com

  • noreply@mailer2.okx.com

  • noreply@service2.okx.com

  • noreply@service3.okx.com

• Update the app to the latest version and retry

Note: back up your wallet private key and seed phrase before updating or uninstalling the app.

Authentication fails

Refer: How do I reset Two-factor authentication (2FA)?

Withdrawal page errors or exceptions

Common issues include:

• Internal error or invalid token prompts

• Address errors when adding a withdrawal address

• Buttons not responding

Try the following:

• Switch networks and wait 5 minutes before retrying

• Update the app to the latest version and try again

Note: if you use OKX Wallet, back up your private key and seed phrase before updating or uninstalling the app.

Withdrawal of non-tradable assets is suspended

Refer to What should I do if I accidentally deposit crypto that OKX doesn't support?

“Withdrawal suspended” message

Withdrawals may be temporarily suspended due to maintenance or upgrades. Please wait until maintenance is complete. Refer to Why is my deposit/withdrawal suspended?

Funds are occupied

Assets used as trading margin

Close or reduce your positions before withdrawing.

Assets in Simple Earn or On-chain Earn

Redeem your Earn assets or wait until the Earn period ends before withdrawing.

Special withdrawal address requirements

Some assets have specific address requirements. For example, ZEC (Zcash) only supports withdrawals to transparent addresses.

Funds held in sub-accounts

Funds in sub-accounts can’t be withdrawn directly. Transfer them to the main account before withdrawing.