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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Mar 17, 202643How do I safeguard my Web3 wallet from fraudsters?
Subsequent transfer attempts will show incorrect error messages, indicating a loss of control over the address in reality.Fraud case study 3: Exploiting similar addresses Review of fraudulent tactics: Utilizing an address generator to create addresses resembling the user's and misleading users into copying the incorrect address, resulting in the loss of assets.Fraud case study 4: Mnemonic/PrivateKey disclosure Review of fraudulent tactics: Fraudsters guide users to share their screens under the pretextPublished on Dec 13, 2023Updated on Jan 27, 2026964How do I add a custom remote procedure call (RPC) to the OKX Wallet?
RPC stands for remote procedure call, which is a protocol that lets your OKX Wallet communicate with a specific blockchain network. By adding a custom RPC, you can manually connect to different networks (like a testnet or a custom EVM-compatible chain) that aren’t preloaded in the wallet. This is especially useful for developers or users exploring new or lesser-known chains. Custom RPCs allow you to manually connect your OKX Web3 Wallet to a blockchain network that isn’t supported by default.Published on May 7, 2025Updated on Feb 24, 202620What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on Jan 15, 202651What's Leaderboard?
The Leaderboard is where real traders stand out, powered by transparent, real-time metrics. Whether you're aiming to showcase your trading edge or learn from top performers, this is where verified results take the spotlight. Traders are ranked in real time based on key performance indicators, including PnL %, Total PnL and Assets under management. To offer even deeper transparency, each public...Published on Apr 25, 2025Updated on Jan 2, 20266What are NFTs?
ERC-721 ERC-721, also called Non-fungible Token Standard, is a standard of smart contracts for creating NFTs. According to the proposal submitted to the Ethereum Improvement Proposals, NFTs can represent ownership over digital or physical assets.Published on Dec 26, 2022Updated on Feb 9, 20262,862What is OKX Builder?
What is OKX Builder? The OKX builder program is a growth platform designed for creators in the crypto space irregardless of you’re a community leader, social media enthusiast, content creator, experienced KOL or anyone with an interest in crypto who enjoys sharing insights and creating content can join. This program supports creators at different stages, helping them build influence, grow their audience, and earn rewards along the way.What do I need to do as an OKX Builder?Published on Dec 16, 2025Updated on Feb 2, 20265What is VIP Loan?
Example: Borrowing amount: 1,000,000 USDT Matched interest rate: 6% Loan term: 90 days Interest = 1,000,000 USDT × 6% × 90 / 365 = 14,794.5205 USDT5.2 What is the overdue fee? If you do not repay on maturity date, your loan will become overdue and an extra overdue interest will be charged on an hourly basis.Published on Dec 16, 2025Updated on Jan 29, 2026What's Reward Rally?
What rewards can invitees earn when they join a Reward Rally team and complete tasks? Invitees can earn up to the reward amount shown on the campaign page when they join an inviter's team and complete all required tasks within the time limit.They can also receive the standard welcome reward at the same time — both tasks can be completed together.9. What tasks do invitees need to complete? Invitees must complete the specified tasks for the inviter to become eligible to receive rewards.Published on Nov 6, 2025Updated on Mar 4, 2026185What's CeDeFi trading?
What's CeDeFi trading? CeDeFi stands for Centralized Decentralized Finance. CeDeFi trading is a new feature on our platform that allows CEX (Centralized Exchange) users to trade on-chain DEX assets safely and conveniently—without leaving the exchange—while still retaining full self-custody of their assets.What are the advantages of using CeDeFi trading?Skip the hassle of managing private keys or seed phrases You don’t have to back up or remember complex private keys or seed phrases.Published on Oct 1, 2025Updated on Jan 12, 202632What is Simple Option?
What is the target price? The target price is the reference market price that you expect the underlying asset to reach or exceed on the option's expiry date. 4. What is the strike price? The strike price is the agreed price at which you may exercise the option at expiry.5. What is the expiry date? The expiry date is the date and time when the option contract ends (16:00 UTC+8). At expiry, you may exercise the option if it's favorable; otherwise, it will simply expire.6.Published on Sep 17, 2025Updated on Feb 28, 2026128What's OKX Boost?
What is OKX Boost? OKX Boost is a product designed to connect high-quality on-chain projects with real users. It gives OKX DEX aggregator users early access to innovative on-chain projects, while helping projects gain genuine user participation and exposure.Published on Sep 10, 2025Updated on Feb 2, 202624What is X Campaign?
What is a X Campaign? Trading competitions are jointly organized by OKX and project teams to reward eligible participants. Selected projects may periodically host trading competitions on OKX Wallet. Participants who meet the event requirements and ranking criteria may share the prize pool in accordance with the event rules.How to participate in trading competitions?Published on Jul 4, 2025Updated on Feb 2, 202613What's Wallet Connect?
Wallet Connect or connects your OKX Wallet to your Exchange account, allowing you to transfer up to 10,000 USD daily without additional verification. This feature is currently available in select regions. Stay tuned for updates.How do I connect accounts with Wallet Connect?To link your wallet On the app: go to Menu > Profile and settings > Wallet Connect > Connect wallet > Select the wallet you...Published on Jan 7, 2025Updated on Mar 3, 20261,216What's Options trading?
Contract Type Relationship between S (final settlement price) and K (strike price) ITM/ATM/OTM Call options S>K ITM SK OTM S=K ATM What's the settlement currency for Options trading on OKX? OKX Options Orderbooks are settled in BTC or ETH instead of stablecoins. You can use stablecoins as margin if you trade in Portfolio margin or multi-currency cross mode.What's the index for contract in OKX Options trading? The underlying index is BTC-USD or ETH-USD.Published on Nov 19, 2024Updated on Feb 9, 202610