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What onboarding information is required for a family office?
What's a family office? Family offices are entities set up to facilitate trading, investing, or other financial transactions using the personal wealth of the companies’ ultimate beneficial owners.Who are the key persons for a family office?Published on Oct 13, 2023Updated on Feb 12, 2026FAQ66What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on Mar 16, 2026Updated on Mar 16, 2026FAQWhich types of institutions are supported by OKX?
Privately owned financial Institution Privately owned company Fund Family office (private investment vehicle) Non-profit organization Trust Government-owned enterprise Publicly traded company If you're wondering about your type of institution, learn more about it here.Published on Jan 29, 2025Updated on Sep 27, 2025FAQ39How do I check on updates to my support ticket?
We’re unable to provide information about another user’s account, even if the request comes from a friend or family member. If someone you know is unable to log in to their OKX account, please ask them to contact us directly via OKX Assistant using guest mode from the login page or Support Center.How do I check and respond to the ticket? You can view and reply to your support ticket through the OKX app or OKX website.Published on Oct 17, 2025Updated on Mar 16, 2026FAQ41How do I make a deposit? (app)
You can select Share to share your deposit details with your friends and family Select share on the Deposit details page Note: Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit. Otherwise, you'll lose your assets. You can find the minimum amount, required confirmation numbers, and contract address on the Deposit page You won't receive your assets if you deposited the crypto amount less than the minimum amount.Published on Sep 1, 2024Updated on Oct 15, 2025FAQ86How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.YouTube Go to the YouTube page, copy the page link. Open YouTube channels and copy the YouTube link that you want to verify Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link. Note: you can also use YouTube username to verify.LinkedIn Go to the LinkedIn page, copy the page link.Published on Aug 11, 2023Updated on Jan 26, 2026FAQ5,357How do I start onboarding as an institutional user?
What onboarding information is required for a family office? What onboarding information is required for the non-profit organization (NPO)? What onboarding information is required for a Trust?Can a corporate account change its authorized account user? Yes.Published on Oct 10, 2024Updated on Feb 2, 2026FAQ50Trade Like A Pro hype rules
In case of any disputes, the English version of the activity terms and conditions shall prevail. OKX reserves the right to final interpretations of all activities. For more information about OKX, please visit https://www.okx.com © 2023 OKX. All right reserved.Published on Sep 25, 2023Updated on Aug 28, 2025FAQ12ALL-IN Campaign terms and conditions
Where any discrepancy arises between the translated versions and the original English version, the English version shall prevail.Published on Aug 18, 2025Updated on Nov 17, 2025FAQ1Las Vegas GP 2025 Poker Chip Campaign Terms and Conditions
Where any discrepancy arises between the translated versions and the original English version, the English version shall prevail. OKX is not responsible for technical, graphic, typographical or editorial errors or omissions. For more information, please visit www.okx.com © 2025 OKX.Published on Nov 18, 2025Updated on Nov 19, 2025FAQHow do I join a video call with customer support?
The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession. Keep your camera switched on and ensure you are in a quiet environment throughout the call.Published on Aug 26, 2025Updated on Mar 17, 2026FAQ43How do I download my account statements?
Select download to download the statementI want to download account statements with full address To download your statements with a full address, please follow the steps here.Published on Nov 6, 2024Updated on Mar 4, 2026FAQ72How do I get my individual account verified?
Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Social Security Number (SSN) Note: it's mandatory to provide your Social Security Number (SSN) for you to pass the identity verification process. Residential address ID documents We accept valid state-issued IDs, driver's licenses and passport.Published on Aug 7, 2024Updated on Dec 19, 2025FAQ34What's OKX Security Assistant?
If you’re unsure whether a risk item can be safely deleted, prioritize: “Stop loss first (switch to a trusted device) + investigate later (full scan, read descriptions, provide feedback).”Published on Jan 15, 2026Updated on Feb 13, 2026FAQ6General X Drops Campaign Terms and Conditions
In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.Published on Feb 12, 2026Updated on Mar 3, 2026FAQ