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Passkey FAQ
If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on Mar 19, 2025Updated on Mar 4, 2026113How do I create passkeys? (app)
Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 7.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.Published on Aug 16, 2023Updated on Mar 3, 202612,617How do I add OKX widget on my phone?
Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on Aug 15, 2023Updated on Feb 12, 20265,771Disabling cloud sync on your authenticator app
Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default. Log out of your Google account to disable it.Microsoft Authenticator Cloud sync is disabled by default.Published on May 12, 2023Updated on Feb 12, 20264,404How do I create a DEX trading wallet?
When creating a Passkey wallet, you’ll need to log in to a cloud service where your wallet will be backed up automatically: Completed identity verification Created a Passkey in the exchange A device that supports Passkey (iOS 16+ or Android 7+ with Google services access) An email address that complies with the zkEmail standardHow do I create a DEX trading wallet? Entry point: the first time you trade a DEX token, go to the trading page or asset page and select Create Wallet.Published on Oct 1, 2025Updated on Nov 17, 2025My phone isn't working, what should I do?
You can do it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times Clear OKX mobile app cache or desktop browser cache and cookies Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app If this doesn't help, you'll need to change your phone number.Published on Aug 1, 2024Updated on Jan 27, 20267How do I buy crypto with Google Pay?
Google Pay isn't supported on iOS devices at this time.How do I buy crypto with Google Pay?On the app Before you begin, ensure you've added a valid US-issued Visa or Mastercard debit card to your Google Wallet. This step is required for Google Pay to be used as a payment option.Published on Jul 22, 2025Updated on Jan 30, 20263Do I need to pay fees for deposit and withdrawal?
., Android 6.151 / iOS equivalent and above) If your account balance is sufficient, the fee will be deducted from your balance. If your balance is insufficient but partially available, the available balance will be deducted first, and the remaining fee will be deducted from the withdrawal amount.Published on Jun 1, 2023Updated on Mar 6, 20265,548How do I fix common issues with DEX trading wallet passkeys?
If your device doesn't support passkeys, you have two options: Switch to a supported device (iOS 17+ or Android 14+ with Google Services enabled). Use wallet release to transfer control of your wallet and manage assets independently.9. After resetting my passkey, will I need to wait before using CeDeFi again? No. Once reset is successful, you can use all CeDeFi trading functions immediately.10. Is the email used for resetting tied to my cloud account?Published on Nov 4, 2025Updated on Nov 17, 20251How do I authorize a new device when I log in?
To download the OKX app, you can download via: Android: Download via Android/HarmonyOS system methods iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on Aug 31, 2023Updated on Mar 6, 202613,594US CeDeFi Trade FAQ
If you don't have one when you attempt to trade, you can create or restore your wallet directly in the app using a passkey (iOS 16+ or Android 7+ with Google services enabled). Key in the amount of trading on the DEX trade page Proceed to purchase your token Sign: when you attempt to execute a trade, you'll see a biometric/PIN prompt. When you approve that prompt, it creates your cryptographic signature for that transaction.Published on Nov 4, 2025Updated on Dec 4, 20251
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