All
FAQ
Announcements
Product documents
How to prevent phishing emails?
If the address looks similar but not exactly the same (for example, “okx.com” changed to “oikx.com” or an unrelated domain), treat the email as suspicious.2. Review the content carefully Even if an email looks polished, there are signs that often give away a phishing attempt. The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe.Published on Jun 24, 2025Updated on Dec 16, 20253How do I turn on the Economic Calendar on the original chart?
It's a valuable tool designed to keep you informed about real-time updates on major economic events and announcements such as interest rate decisions, employment reports, and GDP releases providing critical insights for traders looking to stay ahead of market trends. How to activate the Economic Calendar?Published on Mar 10, 2025Updated on Sep 10, 20253How do I modify TP/SL?
Take Profit (TP) and Stop Loss (SL) are essential tools for traders looking to manage risk and secure profits in the volatile world of cryptocurrency trading. TP allows you to automatically close a trade when the price reaches a certain level of profit, while SL helps minimize losses by closing a trade when the price hits a predetermined level of loss. We provide robust features to set and modify these parameters easily on both our web platform and mobile app. Learn more on our TP/SL here.Published on Jun 13, 2024Updated on Sep 10, 202533How do I add OKX widget on my phone?
(Optional) Select Preferences to configure the look & feel of the widget Drag the floating widget to the desired area on your device screenWhat's the recommended device settings? We recommend Android users make these setting changes to ensure widget display data is refreshed promptly. Actual setting steps may vary by device.Published on Aug 15, 2023Updated on Mar 18, 20265,805Accounting methods and cost basis
An example of what your tax summary looks likePublished on Nov 4, 2025Updated on Feb 13, 2026How do I change and reset my chart layout?
By following these simple steps below, you’ll be able to restore your interface quickly and get back to trading without any hassle: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Look for the Reset option in the chart settings menu to reset the existing settings Select Reset to change the layout back to the default settings Confirm your selection to revert all widgets, charts, and settings to their default positions and configurationsPublished on Nov 27, 2024Updated on Sep 10, 202517How do I publish or subscribe to a signal on Signal Marketplace?
As a signal provider, you can check your signal revenues on Marketplace dashboard Note: look for your account status within the details section.Published on Mar 12, 2024Updated on Mar 4, 202644How do I display historic orders on the chart?
Below is how you can start displaying your historic orders on the chart: Select Display on the trading chart Head over to the main menu on the trading chart and select Display Select Historical Orders Tick the Historical orders option to enable it Your historical orders will appear on the chart Once the page loads up, look up the historical order Hover over the historical order to view the details of your historical trade.Published on Nov 29, 2024Updated on Sep 10, 2025417How do I navigate to and customize notification settings?
If you’re looking to set up specific price alerts instead, check out our guide here. Below are the steps to navigate and customize your notifications according to your preference: Load your app and select Menu Enter into the profile section via Menu Select your Profile and settings in the top menu to load User Center Enter the User Center section Select Preferences.Published on Oct 8, 2025Updated on Nov 6, 202515How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on Jul 3, 2025Updated on Jul 10, 202535How do I check if an email is officially from OKX via EML file?
If you are unsure, submit the EML file to OKX Customer Support for verification.Why can scammers make an email look real to you? Scammers can modify parts of an email's header to make the message appear as if it was sent from a legitimate domain, including an official address. This is possible because the email delivery protocol (SMTP) doesn't verify the true identity of the sender.Published on Nov 24, 2025Updated on Mar 4, 202614How do I explore new trading opportunities on OKX?
OKX Feed is also a feature that's capable of helping you to look into social sentiment and research for new trading opportunities. Learn how you can explore new trading opportunities on OKX Feed as below:How do I see the latest feed of all cryptos?Published on Jan 17, 2025Updated on Oct 15, 20253How can I protect myself from scammers?
Scammers can send a fake SMS which at first glance looks like an SMS from a bank. Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash. Always check the email address to make sure the domain matches with the service domain. Raise a dispute if the domains don't match. Be cautious of 'partial payment or amount manipulation' scams.Published on Aug 21, 2023Updated on Mar 3, 202612,001How to add personalized messages for custom price alerts?
If you're looking at setting the price alert on your trading chart, learn more by visiting here.Published on Feb 6, 2025Updated on Sep 10, 20253How do I find the token unlocks feature?
You can easily find the token unlocks schedule by following these steps:On the web Go to the Markets menu on the homepage Search for the token you want to check using the search menu Select the token and open its Overview page on the right of the screen Look for the Token unlocks option, which will display the upcoming unlock events and their details Token unlocks menu in the Overview of the crypto page, on the web pageOn the app Use the search bar to find the token you’re interested in Select thePublished on Mar 4, 2025Updated on Sep 10, 202514