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Passkey FAQ
If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on 19 Mar 2025Updated on 4 Mar 2026113How do I create passkeys? (app)
Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 7.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.Published on 16 Aug 2023Updated on 3 Mar 202612,617How do I add OKX widget on my phone?
Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on 15 Aug 2023Updated on 12 Feb 20265,771Security audit report collection
Certik OKX Wallet front-end, mobile (iOS/Android) and SDK components audit report - 2024.05.23 The front-end, mobile (iOS/Android) and SDK components of OKX Wallet have passed the security audit by CertiK: A portion of Mobile App Source Code which contains both the iOS and Android components responsible for wallet creation/import, password management and data backup to cloud platforms.Published on 11 Nov 2022Updated on 27 Jan 20267,067Disabling cloud sync on your authenticator app
Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default. Log out of your Google account to disable it.Microsoft Authenticator Cloud sync is disabled by default.Published on 12 May 2023Updated on 12 Feb 20264,404How do I create a DEX trading wallet?
When creating a Passkey wallet, you’ll need to log in to a cloud service where your wallet will be backed up automatically: Completed video identity verification Created a Passkey in the exchange A device that supports Passkey (iOS 16+ or Android 7+ with Google services access) An email address that complies with the zkEmail standardHow do I create a DEX trading wallet? Entry point: the first time you trade a DEX token, go to the trading page or asset page and select Create Wallet.Published on 1 Oct 2025Updated on 3 Dec 202522How do I set a price alert for P2P trading? (app)
P2P Trading, select Profile > Price alerts Select Price alert to start setting Select Create alert > Choose the type of alert you want to create Set a Buy price alert: you will be notified when price is below a certain amount Set a Sell price alert: you will be notified when price is above a certain amount You can select alert type to set a buy or sell alert Note: You will only be notified once, after which the price alert will be deleted and will have to be set again This is available on both iOSPublished on 1 Sept 2023Updated on 27 Jan 202614,672How do I use CeDeFi trading?
Meet mobile system requirements: iOS devices: Must be running iOS 16 and above Android devices: Must be running Android 8.0 or above, and Google services must be accessible and functional (Note: In some regions, Google Play services may be blocked due to network restrictions) Note: due to global compliance requirements, access to our services may be restricted in certain regions.Published on 24 Sept 2025Updated on 3 Mar 20265How can I troubleshoot web or app issues?
If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on 11 Feb 2026Updated on 4 Mar 20262How do I trade in CeDeFi trading?
(Passkey is available in iOS 16+ or Android 7+ with Google services). Learn more here.2. How do I select a token and trade in CeDeFi trading? Go to Markets > DEX. Search for the token you wish to buy, or look up newly launched meme coins using the Search bar. Review the token details, risk rating, and live market data. Enter the amount you'd like to buy, then confirm the trade details (including the fees and amount you'll receive).Published on 24 Sept 2025Updated on 4 Mar 20265How do I import a wallet from Trust Wallet to OKX Web3 wallet?
With the OKX Web3 wallet, you have complete ownership of your assets, and it is accessible on iOS, Android and web browsers.How do I get my secret phrase on Trust Wallet?On the web Log in to your Trust Wallet extension on the web, go to Settings Select View Secret Phrase to get your secret phrase in order to import it to your OKX Web3 wallet View your secret phrase on Trust Wallet extensionOn the app 1.Published on 29 Nov 2023Updated on 12 Sept 202590My mobile phone isn't working, what should I do?
You can do it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times Clear OKX mobile app cache or desktop browser cache and cookies Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app If this doesn't help, you'll need to change your phone number, as SMSPublished on 22 Aug 2023Updated on 27 Jan 2026457My authenticator app isn't working, what should I do?
If your authenticator app doesn't support time syncing, you can automate it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times. Clear OKX mobile app cache or desktop browser cache and cookies. Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app.Published on 11 Aug 2023Updated on 9 Feb 20261,856Do I need to pay fees for deposit and withdrawal?
., Android 6.151 / iOS equivalent and above) If your account balance is sufficient, the fee will be deducted from your balance. If your balance is insufficient but partially available, the available balance will be deducted first, and the remaining fee will be deducted from the withdrawal amount.Published on 1 Jun 2023Updated on 6 Mar 20265,548How do I manage my assets in my OKX wallet? (app)
Bitcoin and Ethereum) and numerous devices (e.g. iOS, Android, and web extension) by generating an on-chain identity with a seed phrase more securely and conveniently. It supports multi-seed phrase import and derivation of addresses too. Currently, OKX wallet supports 70+ networks, including Bitcoin, Ethereum, OKC, Solana, BSC, Polygon, Avalanche, Tron, Arbitrum, etc. It can automatically recognize and connect to different networks without switching.Published on 25 Sept 2023Updated on 2 Mar 202617,423