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Why haven’t I received a reply from the blockchain project team?
If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?Published on Oct 17, 2025Updated on Jan 27, 202610Why is my deposit/withdrawal suspended?
You can also reach out to the project's support team if you need further assistance.Published on Aug 31, 2023Updated on Jan 26, 2026968OKX listing mechanism
In order to provide more trading information, following the end of the call auction, OKX will display the project team's opening price at the commencement of continuous trading as the initial price of the trading chart. The project team's opening price is provided by the token project team usually based on the valuation of the project.Published on Apr 27, 2018Updated on Mar 6, 20267,444How do I safeguard my Web3 wallet from fraudsters?
Understand the project background: ensure you have a clear understanding of the project background and contact official customer support for confirmation if encountering unfamiliar activities. Adopt safer Web3 practices: avoid unfamiliar links and refrain from authorizing Web3 wallets to unknown third-party applications. Conduct cautionary measures: exercise caution with unfamiliar links or airdrops in your Web3 wallet. Regularly check and promptly revoke authorizations for unfamiliar sites.Published on Dec 13, 2023Updated on Jan 27, 2026951X Layer upgrade and OKT/OKB asset handling FAQ
Anyone can deploy projects on X Layer. OKX doesn't endorse, guarantee, or take responsibility for any third-party projects deployed on X Layer. Using decentralized public blockchain projects involves risks. Please refer to the X Layer ecosystem risk disclosure and participate cautiously. OKX is not responsible for losses arising from third-party products or services on X Layer.Has OKT been delisted? Why can't I trade it?Published on Aug 13, 2025Updated on Jan 29, 202625How do I find the token unlocks feature?
Blockchain projects often implement token lock-ups to manage supply, prevent large-scale sell-offs by early investors or team members, and stabilize the market. This feature helps you to easily track unlock progress, view upcoming unlock events, explore token allocations, and access detailed unlock schedules.How to check the token unlocks schedule?Published on Mar 4, 2025Updated on Sep 10, 202513What are untradable assets?
To maintain a healthy cryptocurrency ecosystem and enhance project liquidity, OKX continuously monitors listed cryptocurrencies, trading pairs, and futures. Based on market performance, user feedback, and potential risks, OKX may delist certain cryptocurrencies, trading pairs, or futures.4. Airdrop crypto For the airdrop crypto that don’t support trading, you can’t trade these crypto in OKX.Published on Sep 26, 2023Updated on Feb 12, 20263,897OKX x McLaren: Digital Collectibles FAQs
Flagship projects built on X Layer: Infrastructure: Chainlink, Particle Network, Api3, The Graph, Safe DeFi: Renzo, EtherFi, Curve, Frax, ZerolendI claimed the Canadian GP collectible, why have I received an additional eight collectibles from other races? All fans who claimed the Canadian GP collectible were given the Classic rarity tier collectibles from the first eight races of the 2024 Formula 1 season as a gift for participating in the Race Rewind programme.Published on Jun 5, 2024Updated on Sep 8, 20256Common scam tactics
If you receive unsolicited project introductions or unclear file links on messaging applications such as WhatsApp, Telegram, and others, please exercise caution and consider reporting or blocking such contacts. Safeguard your personal assets to prevent falling victim to scams.Common communication tools used by scammers Scammers usually will reach out to users via different communication tools.Published on Sep 28, 2023Updated on Feb 6, 20262,579
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