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How do I check if an email is officially from OKX via EML file?
How do I check if an email is officially from OKX via EML file? With the increase in phishing attempts where scammers impersonate official OKX email addresses, you may receive emails that appear legitimate but are actually forged.If you are unsure about an email's authenticity, you can verify it through OKX's official channels and by checking its EML file using the steps below:1. Verify the sender's email address Verify the sender's email address on okx.com.Published on 24 Nov 2025Updated on 4 Mar 202613What should I do if I mistakenly withdraw crypto via the wrong network?
After you complete the above steps, you can continue withdrawing assets via the correct network on our platform.Published on 17 Mar 2023Updated on 26 Jan 20265,409Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Since two different polynomials with D degree will share at most D points, an example polynomial pair with a valid polynomial (which satisfies the above constraints) and a fake polynomial with D degree (which does not satisfy the above constraints) will share at most D points. That means a fake polynomial has a chance of to pass a random sampling inspection. If we do the sampling inspection n times, the chance will decrease to .Published on 10 May 2023Updated on 8 Sept 2025178How do I buy with debit / credit cards?
On some occasions, you will be prompted during the add card process to do extra authentication via a 3-D secure authentication process.5. Why am I receiving an error when completing a transaction with my debit or credit card? Please make sure your card hasn't expired and all details are entered correctly. If the issue persists, you can contact your bank to learn more or contact us here.6. I received a verification code while using my debit or credit card. Where do I get this code from?Published on 22 Feb 2024Updated on 31 Dec 2025578How do I deposit AUD with a debit or credit card?
your card Proceed to submit to deposit Note: your bank may require you to obtain approval via SMS code or through the respective banking app.Published on 4 Feb 2026Updated on 13 Feb 2026What attestation do we need to agree to when verifying as an institutional customer?
hereinafter the “Terms”), and any modification or amendment thereto for as long as it uses the Services (as defined in the Terms); B. any information and/or documentation provided in connection with its application to open or maintain an account or subaccount on OKX (collectively, the “Application Documentation”) by Applicant previously or herewith is true, accurate, correct, and complete; C. any Application Documentation provided by Applicant hereafter will be true, accurate, correct, and complete; D.Published on 5 Feb 2024Updated on 8 Oct 2025131What is Proof of Reserves (PoR) user snapshot data?
= - 0 ETH + 9.99 ETH - 0 ETH - 0.0283 ETH = 9.9617 ETH USDT: Isolated position margin(margin trading) = 0 USDT Margin trading position assets = 0 USDT Margin trading position liabilities = 10,872.4 USDT Margin trading unrealized profit and loss = 0 USDT D-value = -0 USDT + 0 USDT – 10,872.4 USDT – 0 USDT = -10,872.4 USDC Audit Details Page - Detailed fields of Trading account ETH : Balance = cross account balance + isolated position margin(except isolated margin trading) = 15 ETH + 0 = 15 ETH MarginPublished on 20 Jan 2023Updated on 4 Mar 2026487How do I download my account statements?
Select Order history to view your order history Select Download to enter the Download order history page Select Download to enter the Download order history page Select your preferred date range, then select Export Note: VIP users can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on 6 Nov 2024Updated on 4 Mar 202672OKX listing mechanism
Call Auction and Pre-open mechanisms are used for spot and perpetual futures trading pairs during listings. The applicable opening mechanism for each trading pair will be specified in the listing announcement. Is there a limit to the number or size of orders users can place during the Call Auction? Yes, we apply a limit on the total size of orders that applicable users can place during the call auction. Please refer to the specific listing announcement for more details.Published on 27 Apr 2018Updated on 16 Mar 20267,444OKX P2P verified merchant service agreement
You irrevocably authorise OKX and the Site to retain and process all verification materials you have submitted to this Site, including with limitation to the following circumstances: a) disclosure of relevant information as needed to provide required or necessary services to you; b) response to inquiries by a competent government authority or pursuant to a lawful court order; c) information provided to affiliates; d) disclosure of relevant information as needed for dispute resolution purposes.9.Published on 15 Sept 2023Updated on 28 Jan 2026705How to add a payment method to OKX P2P trading?
via SMS/email/Google Authenticator Insert the required details to complete the whole process The payment method will appear on the My profile page in the Payment section Your newly selected payment method is now availableOn the web On the P2P Trading page, select My profile Select Add payment method > Manage payment methods Add your payment method via the My profile section on the P2P trading page Select your currency and payment method from the list (bank or e-wallet) Insert your bank account namePublished on 22 Aug 2023Updated on 30 Jan 20261,883Options trading FAQ
Options position limits lists the default order size and position limits. For market makers, please contact your account manager or institutional@okx.com to raise any limits.Is self-trade prevention available for options trading via API? Self-trade prevention is offered via API.What are the API rate limits for options trading? Single order rate limit is 60 requests per 2 seconds. Batch order rate limit is 300 requests per 2 seconds. Colocation users have 4 times the standard limits.Published on 19 Nov 2024Updated on 9 Feb 20264What's OKX Convert?
Aside from this restriction, any crypto pair that has a spot trading market can be converted via Convert. You can view the full list of supported assets here:https://www.okx.com/markets/prices4. What's the minimum and maximum amount I can convert into a single transaction? The minimum limit is close to 0, allowing you to convert any small balance at a low threshold. The maximum limit depends on the specific crypto. You can insert an amount and select Convert for a preview.Published on 27 Sept 2023Updated on 6 Mar 20262,160What are untradable assets?
If you send crypto to OKX via unsupported networks, you won’t be able to use and trade the assets in OKX. We currently do not support USDT on the BSC network. If you deposit USDT to OKX via BSC, the crypto will become untradable assets.3. Crypto that'll be delisted from OKX Crypto that'll be delisted from OKX refers to the crypto that OKX has ceased trading, but is still available for withdrawal. Once OKX ceases trading on a crypto, deposits of the crypto will be paused as well.Published on 26 Sept 2023Updated on 12 Feb 20263,907How do I navigate to and customize notification settings?
Below are the steps to navigate and customize your notifications according to your preference: Load your app and select Menu Enter into the profile section via Menu Select your Profile and settings in the top menu to load User Center Enter the User Center section Select Preferences. In this section, you'll be able to view and update the settings of your app accordingly, from the language up till the market indicators style.Published on 8 Oct 2025Updated on 6 Nov 202515